Frequently Asked Questions
Everything you need to know about shopping with Kiro Brands.
What is the standard shipping time for Kiro Brands orders?
We offer standard shipping within 3-5 business days for domestic orders. International shipping typically takes 7-14 business days depending on your location and customs processing.
How do I return an item that doesn't fit?
We offer a 30-day return policy. Items must be unworn, unwashed, and have the original tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
How can I ensure I am ordering the right size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against your favorite fitting garments at home for the best accuracy.
What payment methods do you accept?
Kiro Brands accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Are your materials sustainably sourced?
Quality and ethics are at our core. We partner with certified manufacturers who prioritize sustainable fabrics and fair labor practices to ensure our fashion is both beautiful and responsible.
Can I track my order once it has been placed?
Yes. Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.